PROLAB MEDIKAL
Privacy and your data
ProLab Medikal is a business platform for stock enquiries, quotations, orders and communication. This notice covers the web app and its Android app.
Data you provide
We process account and business contact details, email, phone, addresses, language preferences, profile photos, requests, quotations, invoices, payment records, messages and attachments that you submit. Do not upload patient records or unnecessary sensitive information.
Why we use data
We use these records to manage access, fulfil business requests, communicate with you, maintain accounts, prevent misuse and troubleshoot the service. Profile photos and attachments are optional.
Service providers and recipients
Authorised ProLab staff can access information needed for their work. Hosting, email delivery and browser/device push providers process the information required to operate those services. When chat translation is enabled, message text is sent to OpenAI. Translation settings and the current provider can be requested from support.
Device storage and notifications
The app uses cookies or session storage for sign-in, local storage for preferences and drafts, and a service-worker cache for application files. Device notification subscriptions are stored when you enable push. You can turn push off in the app or in device settings. Disabling notifications does not delete your account.
Retention and security
Access is controlled by roles and the service uses HTTPS. Account data is retained while needed to provide the service. After a verified deletion request, account access and personal data that are no longer needed are removed. Transaction, invoice, accounting and security records may be retained where a legal obligation or legitimate security need requires this. Support will explain which records are retained and the applicable period for your request. Where Turkish commercial-record retention rules apply, relevant commercial and accounting records are retained for 10 years from the end of the relevant calendar year; a longer period applies only where a specific legal obligation or legal hold requires it. This exception does not apply to unrelated profile data.
Your choices
You can edit your profile, remove your profile photo and request access, correction or deletion through support. Requesting account deletion is free and does not require reinstalling the app. We verify the identity of the requester before removing data.
Contact
Support and privacy requests: Erfanbashirix@gmail.com. General enquiries: hello@erfanbashiri.com.